转包处理商
| Sub-processor Name | Purpose of Processing | Type of Customer Data Stored or Processed | Location | Product |
| Amazon Web Services Inc. | Cloud Hosting Services | Hosting services and storage | USA |
|
| Evoque | US Datacentre Hosting Facility |
Co-location services (includes floorspace, power, cooling) |
USA |
Private Cloud ERP |
| West Wisconsin Telcom | Datacentre Hosting / VMs |
Co-location services (includes floorspace, power, cooling) |
USA |
Elite Extra |
| Cisco Systems | Global Network Provider | Network solutions | USA |
All Entities |
| Microsoft Corporation | Cloud Hosting Services | Hosting services and storage | Global |
|
| ServiceNow | Technical Support / Customer Support | Personal data (under GDPR) | USA |
All Entities |
| CyrusOne | US Datacentre Hosting Facility |
Co-location services (includes floorspace, power, cooling) |
USA |
|
| Bluebridge |
US Datacentre Hosting Facility |
Co-location services (includes floorspace, power, cooling) |
USA |
1 EDI |
| DocuSign | E-signature Management | Data or files stored in product DB | USA | Contracts |
| Oracle | Cloud Hosting Services | Hosting services and storage | USA | IDA |
| Agiloft Inc | Contract Management |
Non-Disclosure Agreements, Custom Master Customer Agreements, Master Service Agreements, M&A agreements, etc. |
USA | All Entities |
| Conversica | Communication Services | Personal data (under GDPR) | USA | Marketing |
| AnnounceKit | Communication Services | Personal data (under GDPR) | USA | Marketing |
| TruVoice | Customer Experience Analytics | Personal data (under GDPR) | USA | Marketing |
| Salesforce Inc. | Sales Administration | Non-sensitive PII | USA | All Entities |
| SAP | Technical Support | Data or files stored in product DB | Germany | Epicor Knowledge Mentor |
| BISCIT | Technical Support | Data or files stored in product DB | Australia | Epicor Kinetic Warehouse |
| GetPAID | Credit & Collections | AR, Notes & Credit information | Global | Finance |
| OpenAI, L.L.C | Natural Language processing, Speech Recognition, Generative AI |
Data relating to user text or files stored in product or files created by the customer stored in applicable cloud products |
USA | Kinetic |
| HubSpot | Marketing /Customer Support Management |
Personal data (under GDPR) |
USA | Marketing (Acadia) |
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